Graid Technology is seeking a dedicated Technical Support Engineer to deliver exceptional enterprise-level assistance for our customers. In this role, you’ll diagnose and troubleshoot hardware and software issues, guiding customers to timely and effective resolutions. You will collaborate closely with internal teams to escalate complex issues, track customer PoC and acceptance testing, and ensure each case is documented and closed with precision. Strong written and verbal communication skills are essential, as you’ll prepare technical documentation and provide clear, consistent updates to customers. The ideal candidate is highly organized, proactive, and passionate about ensuring customer success through responsive, high-quality technical support.

Graid Technology is seeking a skilled QA Engineer to ensure the quality and reliability of SupremeRAID™. In this role, you will collaborate closely with customers and the development team to provide timely support and maintain a seamless testing process. Key responsibilities include handling customer inquiries and proof-of-concept (PoC) evaluations, as well as designing comprehensive test plans and cases throughout the product development cycle. The ideal candidate will have hands-on experience creating and maintaining automated tests to enhance efficiency and consistency. Familiarity with storage systems or RAID architecture is a strong plus.

As demand grows for SupremeRAID™ by Graid Technology on Windows Server platforms, we’re seeking a talented Software Engineer to design and develop the Windows device driver for our innovative GPU-based RAID solution. In this role, you’ll take ownership of the driver architecture, implementation, and debugging, ensuring seamless integration and high performance. You’ll play a key role within our R&D team to deliver SupremeRAID™ by Graid Technology to Windows Server customers on schedule and at the highest quality. This position requires exceptional technical skills in system architecture, coding, and troubleshooting, along with the ability to collaborate effectively with peers in Quality Assurance and Program Management while providing technical leadership within the team.

We are seeking talented software engineers to join our team to innovate more advanced features. In this role, you will be responsible for developing NVMe/NVMeoF/RAID-related functions in Linux environment. The development software scope includes kernel module, user-space daemon, and command-line management tool. This role is expected to be highly skilled in algorithms, parallel programming, troubleshooting, and debugging.

The Application Integration Specialist is responsible for designing, implementing, and maintaining integration solutions that enable seamless data exchange and communication between diverse software applications and systems. This role focuses on ensuring interoperability, optimizing workflows, and addressing integration challenges while adhering to security and performance standards. The ideal candidate combines technical expertise with a problem-solving mindset to deliver robust and scalable integration solutions.

The Research and Development (R&D) Engineer in the Support Engineering Group (SEG) will focus on developing innovative solutions to improve product performance, enhance customer support capabilities, and streamline technical support processes. The role combines deep technical expertise with problem-solving skills to create tools, features, and enhancements that resolve complex customer issues and improve overall system efficiency. This position involves collaborating with engineering, product, and support teams to ensure the continuous evolution of the product suite and support infrastructure.

We are seeking a seasoned Senior Technical Project Manager to lead the development process of our SupremeRAID™ product line. This role is pivotal in driving end-to-end project execution, from planning and development to delivery, while collaborating with customers to meet their customization needs. The ideal candidate brings deep technical expertise in storage, data protection, and kernel-space architecture, paired with proven software development management experience. Familiarity with NVIDIA CUDA programming and out-of-band management is a strong advantage, given SupremeRAID™’s GPU-based architecture.